Poor Service @Renaissance Flat Durban

<p>We app**** for a flat in February and we moved in March, and we were promised that everything will be fixed. The Windows couldn't be opened they fixed it 3months, some of the lights didn't work we replaced it with ours, stove doesn't work we bought two plate so that we can cook, the place is full of rats and they said these nothing they can do. We complained all the time to the agency that got us the flat even to the apartment box office they said they won't do anything because the landlord ...yet we are paying the rent every month on time. We were advanced to fix what ever is broken with the rent money than send the invoice to apartment box than they will pass it to the landlord, because they should have fixed everything by now but the landlord is refusing to do so, but we are afraid to do so because we might end up homeless. Please help.</p>