Your next move will be your worst with Biddulphs..

We relocated from Cape Town to Durban, and thought using their insurance would be better than our own household insurance, all I can say is DO NOT USE AON INSURANCE or BIDDULPHS.<br> Many of our items were damaged in the move and even items went missing/******. We are not happy with the insurance, as we thought it would be more comprehensive, as its Biddilphs livelihood at stake. However upon trying to claim, we understand that the cover was not as good as we thought and for a quarter of the price we could have use our own household insurance and would have been better covered. <br> Biddulphs Cape Town and Durban have dragged their feet with this claim and we certainly are not receiving good customer service. <br> Moving house is stressful enough without other pressures from inconsiderate people. <br> What I want is a heartfelt apology from someone with customer service skills and some sort of compensation for the distress it caused and for the insurance to pay for the damaged and missing items, for their real worth. <br> We were mis-sold the insurance and no one took the time to explain that you have to individually put all your items on the list, but then provide a better form to complete.