LK
LERATI K

1 reviews | Active since Feb 2012

13 Feb 2022, 15:47

Unsatisfactory service

I have a policy with AON ID number *** am not happy about the following after being involved in an accident on the 27th January 2022 1.No curtsey car offered after thinking that I was paying for it 2.I have been paying since 2007 I think and only to think that the service am getting is unsatisfactory 3.I was given 2 options and second option is that we need to collect the car from penal beat within 3 days, why so much pressure and i have been a loyal client but the way I have been treated is pathetic 4.Again an excess amount of R5000 which am told is voluntary why. Why do all this payments and have to struggle for the car to be repaired or even get a curtsey car

After this I will get a better insurance with better options than AON

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Replies (1)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply25 Feb 2022, 12:00
Official
 Dear Complainant 

We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.