Unhappy Customer

The 131115 I hadn accident with my car,I reported the matter to police and to my AON,days later assessor assess car and phn me the car was uneconomical to repair,AON ask me to describe the accident by completing their documents, drawing a picture of the accident, days later an investigator phn me and I have to explain the same story over the phn, now all of this was happening because I had to follow u on the claim,I phn Everleigh on the 20th day of which she responded, everything was in order, claim will be approved shortly, what was worst as it become to the end of my rental car, I had to phn Everleigh again, ask for approval of claim or extention of car, only then she told me again that she is waiting for aproval but it looks like AON has put another investigator on this case,I had to meet this investigator at a coffee shop to explain the same story while she was recording me, not even go to the scene, I believe in you want to do an investigation, take your legs and eyes to the scene, I feel currently that AoN has trust issues with me, on that note I bought myself a new car, insured by AON again, I don't have trust issues with them, 40days.....LONG OVERDUE!!!!!, KEEP UR MONEY!