********* Processes Followed

I recently suffered Hail Damage on my vehicle. I took my vehicle to a panel beater in Honeydew for a quote. I contacted my Insurance Company and logged a call (***). After a few days, I'm told my claim is approved. I called Busi whom was handling my claim and she confirmed my claim was approved with the panel beater my car was at. Today (07/12/2015), I called the panel beater to inquire how long will it take before I get my vehicle back. I was informed that the Insurance had taken my vehicle to another panel beater in Randburg for the repairs. I was shocked that this was done without my knowledge and consent. After calling AON back, all they have to say is sorry. Isn't this ******* ? Whom is going to be responsible for taking my car around ? I have never been to the new panel beater nor do I know where they are ? Never deal with AON again. To me it seems that AON are doing some sort of Scandal business here. Even the Panel Beater claim they have worked on the car already and there is nothing that I can do now. Very dissatisfied.