1 reviews | Active since Dec 2016

01 Dec 2016, 15:16

********* practices for savings

<p>My house was burgled in October, I opened a police case and informed my insurence AON, the assessor was sent to my place a week later. The lady left an inventory list for me to fill in. I sent it to her via e-mail the next day. 3 weeks later, i get a payment notification of R4186, of which i had claimed R7500, i tried to call to call the consultant that was handling my claim to no avil. Later in the day,I received a mail from the assessor with an attachement for me to sign to conclude the claim as i have paid out. I refused to sign the document, asked for an explanation of how the claim resulted in R4186, the lady said that she had changed my inventory list to recent market value. I asked her to send me a copy, she did. I found that she had inflated the value and even added items that i do not own. When i called her to understand why she did this, she said because I am a manager with 3 boys, there's no way i could have less valued inventory. This means that the inventory is based on my work title and the amount of children i have. This is ********* and **********.</p>

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Replies (1)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply01 Dec 2016, 16:59
Official

Dear Matshepo Marokane ,

We apologise for the service you have experienced and because we value you, we will forward the complaint to the relevant business unit so this matter may be resolved.

Regards,

Aon