********* business ethics / does not process claims

<p>3 claims amounting to 29K were submitted in December 2015 to AON insurance.</p> <p> </p> <p>The claims negotiator (Daphne) did not action/acknowledge emails for months. Her manager (Gary) intervened upon escalation.</p> <p> </p> <p>The manager denied knowledge of the claims month later, despite having acknowledge emails and held telephone conversations.</p> <p> </p> <p>Attorneys have now been brought in and refusing to settle unless an extensive release agreement with conditions unrelated to the claims are signed (i.e. not reporting conduct to ombudsman)</p> <p> </p> <p>Their conduct is *********. Claims are not processed and 3rd party claimants are stonewalled by lawyers.</p> <p> </p> <p>This is not how an insurer should conduct themselves.</p>