Unacceptably long wait to speak to an agent

Good day- Tapiwa,  We acknowledge receipt of your complaint.  We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows:   | Physical Address: Postal address:        Tel:        Fax:          Email:            Web:            | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** ***   www.faisombud.co.za   For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows:   | Address:                       Tel:                 Email:             Web:              | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel:                                                                   ***Email:                                                               ***Website:                                                           www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards,Aon Operations Compliance Team