SS
Suzette S
1 reviews | Active since Sept 2020
21 Jan 2021, 12:49
Transport Insurance claim
My furniture was damaged in a move by Transfreight, Pretoria on 30 Oct 2020. Four pieces of furniture was damaged and thus not delivered. According to Mr David Swanepoel, Transfreight Pretoria, AON has lost the paperwork. This is now almost 3 months that a simple claim cannot be solved. Have tried to communicate to AON via e-mail. They want a policy number. I am not their client. Transfreight is the client.
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Aon South Africa Pty Ltd's replyOfficial
21 Jan 2021, 13:24 Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply21 Jan 2021, 13:24
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.