Total circus show

I have had a broken oven now for almost 2 weeks and Aon is just not helping me! They sent some strange guy to help who has now disappeared and I cant get hold of him. When I phoned Aon about this issue I was passed around a few times and then put on hold for 12 minutes. I had to hang up it was too painful. <br> The second time I got through they said someone from Home Assist would call me. This was a few days ago. Nobody has called me! <br> Seriously guys what is happening? Dealing with you has become so difficult and stressful. I pay you 1K every month for insurance .... where is it???