SA
Services A

1 reviews | Active since Mar 2020

04 Mar 2021, 16:53

Terrible service

I logged a claim for home assistance which is supposed to be an emergency. I had to phone back and enquire how far they are with sending someone just to inform me that the company will contact me the following day. This is terrible service and they do not even contact one to keep one informed what is happening. Their customer service sucks.

0
Replies (1)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply22 Apr 2021, 21:14
Official
 Dear Complainant 

We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.