Terrible serivice

<p>I submitted a claim for my cell phone a BlackBerry Z3 in May 2015, paid the access of 150 as advised by the call centre agent only to be told at a later stage that I need to need to write a motivational letter, in May I spoke to a agent by the name of Tyran who I advised that she needs to cancel my claim, return my handset pay back my access, the access amount was paid back on the 11/06/2016 and still waiting for my handset till to date. Each time I call the call centre they advise that my handset has been dispatched, when I request to speak to a superior I’m advised that they are in a meeting. Finally spoke to a superior by the name of Patric Ferguson on 27/06/2016 at 16:35 who was reluctant to speak to me, eventually when I spoke to him explaining my frustrations he put the phone in my ear.</p>