AN
Angel N

1 reviews | Active since Dec 2016

25 Jan 2018, 16:20

TERRIBLE PATHETIC DISGUSTING EXCUSES FOR NOT RELEASING A CLAIM PAYOUT

I am so SICK&TIRED of this person called Teboho moloisane ALWAYS coming up with SILLY excuses as to why they are not releasing a payout for our claim.

She would say"i dont deal with kind of claims but ill check and call u"(SHE NEVER CALLS UNTIL WE CALL HER) THEN another excuse "im waiting for my manager whose in a meeting"(that manager has been in a 'meeting" for TWO DAYS)

AND THEN the silliest thing she said was"if it was up to me id send an assessor because people tend to claim for pre existing scratches " an assessor?really?after draaaaging the matter for so long u wanna send an assessor?? For a car whose incident was witnessed by the management(their client). Rest assured sisi i have money to PAY for my own scratches on the car the ones u see on the photos sent are the ones caused by your client, the ones you have to PAY for. I wonder what planet you live in to can even suggest that that amount on the quotations sent to you could cover the costs of your client s scratches and "pre existing" scratches.

All im saying is Pay out our claim already so we can all move on now.

We wish to NEVER have to deal with these people.

ALWAYS unavailable,someone who is said to be the 'right person' to handle the matter ALWAYS ON "LEAVE"

EXCUSES!! EXCUSES!!! EXCUSES... WE ARE SICK OF THIS NOW..

0
Replies (2)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply25 Jan 2018, 17:01
Official

We acknowledge receipt of your complaint.

We have your contact details, so someone will contact you to investigate the merits and circumstances of your complaint.

The matter will be escalated to management for investigation and a response.

Kind Regards

AN
Angel N's update25 Jan 2018, 17:05
Reviewer Update
I am very surprised that you actually responded so quick,or is it because we are public now?? Because if it were a private conversation you wouldve responded after 7 days or more