SE
Susan E
1 reviews | Active since Sept 2024
11 Sept 2024, 12:51
Super, super incompetant
Car ****** Saturday 14:30, made a police report and car was located and taken to an SAP pound. On Sunday I made a claim by e-mail to AON, one of the two methods they have. No response to the e-mail but it was a Sunday so I expected something on Monday. Monday I called for an update on the claim, nothing registered or logged so I had to do it then and was told it would be matched up with the email report. Also told that Santam Ltd would be in touch 24-48 hours. No response by Wednesday morning so I called and was told Santam would call me back in 5 minutes. No call back after 1/2 hour so I then tried to get through to someone, I had to make 3 more calls to them over the day to get through to someone and I was then asked where the car was and what the police report number was which I had given AON on Sunday by mail and Monday by 'phone !!!!! Super, super incompetant So, the car has been in an SAP pound since Saturday afternoon and I still have no idea if/when we will get it back 4 days later
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Aon South Africa Pty Ltd's replyOfficial
11 Sept 2024, 14:37 Good day Susan, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows: | Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** *** www.faisombud.co.za For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: | Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have notified the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Compliance Team
Best regards,
Aon South Africa Pty Ltd's reply11 Sept 2024, 14:37
Official
Good day Susan, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows: | Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** *** www.faisombud.co.za For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: | Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have notified the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Compliance Team
Best regards,