STILL waiting for a refund (one month later)!!
Due to financial constraints I have had to cancel my insurance policy with AON South Africa. I had two successive months where my debit order was rejected by my bank. AON contacted my regarding this and I advised them to cancel my policy. I was told by AON that it would be automatically cancelled as I had two debit orders rejected. Low and behold, the following month, AON processed a debit order for triple the value (being 3 months premiums) and as expected the debit order was once again rejected. I contacted AON (Durban branch) and advised them that the debit order had been processed and rejected again and that my bank had charged me fees of R147.00. As I had been assured that the pollicy was cancelled and that no further debit orders would be processed, I have requested via email on 05/10/2020 that AON refund me the R147.00. To date nothing has happened, Does the same apply when you actually have an insurance claim??
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.