Still no concrete feedback

The so requested forms were long scanned and emailed and i was advised payment should take 7 to 10 days from the time it was received being the 7th August, Now after receiving the below email.. does this mean i must wait another 7 to 10 days from today?? highly bored by the back and forth of endless emails.<br> <br> <br> From: Refilwe Seefane [Email Removed] <br> Sent: 14 August 2015 08:35 AM<br> To: Sindi Molete<br> Cc: [Email Removed]<br> Subject: City of Johannesburg - JRA/7222 // Our claim no: ***5<br> <br> \Without Prejudice or Admission of Liability"<br> <br> Good day"