Stabus accident TUT

On 21st August 2017 we were involved in a bus accident, we were informed that our damaged and lost goods would be fixed/replaced. We have since been waiting, we are fulltime students who'd study equipment such as laptops were lost & six months later still no word just back and forth with no outright solution. Their communication is poor and sluggish, There seems to be no will to resolve this problem from the Aon SA insurance. Documents have been submitted as per their request, but still no help in sight.