Shocking Service - Over a Month for answers

<br> My car was damaged in an accident on the 11th May 2015, the company that damaged my car, accepted liability and submitted the claim to there insurance company - AON, for a third party claim, we agreed to this, as I felt why should I claim from my insurance when the accident was not my fault, well what a mistake, we have received shocking service from AON, my car is unfit to drive, with a broken window and door, but a month later I am still driving my car.<br> <br> I have requested numerous times for a rental vehicle as my own insurance policy includes rental cover.<br> <br> I am tired of being patient, i think i will only get a response if I start reporting them...<br> <br> Very very very disappointed in AON