SHOCKED AT AON'S SERVICE OR LACK THEREOF

IT'S BEEN A WEEK SINCE I LOGGED A COMPLAINT ABOUT MY EXPERIENCE AON, AND I AM ABSOLUTELY SHOCKED THAT I HAVE STILL RECEIVED A CALL TO ADDRESS THIS MATTER. I RECEIVED ONE CALL FROM THE MANAGER IN THE CLAIMS DEPARTMENT, WHO WANTED CLARITY ON AN IRRELEVANT POINT OF THE CLAIM, AND NO CALL SINCE THEN. I HAVE NEVER, EVER HAD SUCH POOR SERVICE FROM AON BEFORE. IS THIS THE NEW MANNER THAT HAS BEEN ADOPTED TO DEAL WITH LOYAL CLIENTS, OR ARE THE STAFF NOT QUALIFIED IN THIS AREA OR HAS CLIENT SERVICE THIS BEEN ELIMINATED FROM THE CLAIM'S PROCESS. SO DISAPPOINTED, I AM DEFINITELY CONSIDERING MOVING MY BUSINESS BECAUSE CLEARLY IT IS NOT VALUED ENOUGH