VJ
Vincent J
1 reviews | Active since Jan 2020
01 Jun 2022, 16:49
Service is non existent - very inefficient system
Reported an emergency home insurance claim for a geyser that stopped operating. Received a reference number. I was told that someone from Santam will phone in two hours to arrange to come out. I have phoned AON callcentre back 5 times to get an update on the call reference an no one was able to assist me. There is no hot water on one of the coldest days in South Africa. At one point the call centre agent let me hold on for 22 minutes and then I decided to just end the call. Tomorrow I am getting other home insurance.
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Aon South Africa Pty Ltd's replyOfficial
01 Jun 2022, 17:03Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply01 Jun 2022, 17:03
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.