**** Service

I always had great service from Aon as a broker but recently they very ****, I traded my car in so before that I inform them and want to insure the new and remove the old one so I thought this is the case. I was assisted by Musa Nhlapo a week after I phone him back to check what my premium are he told me the amount and it's R2510 I told him it can't be, he then check so two cars was insured and he told me it was a system error right. So he "FIXED" it, come the 1/7/23 I saw the amount is deducted I emailed him at that time I know they will be close because it's Saturday he only rep**** on Tuesday I did not get hold of Monday, I was assisted by Nomvuyo Sitshoni and was promised the difference will be refunded within 48hours after she requested a proof of the debit order still no payment received,Musa spoke to then the next day and told me this is a complicated situation they cannot refund me then it will so on the system I did not pay so I emailed him Wednesday to asked if there's any feedback as usual I did not get a reply.