SD
S D
1 reviews | Active since Jan 2018
08 Jan 2022, 15:49
Roadside Assistance
Case no. 22-***-R-01. I requested roadside assistance for a tyre change on Saturday. I was told that they cannot pick up my details on their system, yet I pay premiums every month (this does not makesense). I had to pay for the roadside assistance cash and then have to submit a claim for this. Why do I have insurance if I still need to pay for the services cash when I need the services. I have had issues with Aon ever since I joined last year. They could honestly do better with their services.
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Replies (4)0
Replies (4)
Aon South Africa Pty Ltd's replyOfficial
10 Jan 2022, 09:32 Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply10 Jan 2022, 09:32
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
SD
S D's updateReviewer Update
13 Jan 2022, 08:243 days later and my claim has not yet been processed.
SD
S D's update13 Jan 2022, 08:24
Reviewer Update
3 days later and my claim has not yet been processed.
Aon South Africa Pty Ltd's replyOfficial
13 Jan 2022, 09:46Good day Mr Dlamini
I will escalate the matter with the relevant business head.
I will escalate the matter with the relevant business head.
Aon South Africa Pty Ltd's reply13 Jan 2022, 09:46
Official
Good day Mr Dlamini
I will escalate the matter with the relevant business head.
I will escalate the matter with the relevant business head.
SD
S D's updateReviewer Update
13 Jan 2022, 14:28Good day,
My issue has been resolved. Thanks for the swift responses.
My issue has been resolved. Thanks for the swift responses.
SD
S D's update13 Jan 2022, 14:28
Reviewer Update
Good day,
My issue has been resolved. Thanks for the swift responses.
My issue has been resolved. Thanks for the swift responses.