KE
Kyle E
1 reviews | Active since Sept 2016
28 Jan 2020, 15:32
Really Poor Customer Service
I submitted a claim a week ago and I was told I would be contacted in a day or so. I have since, not received any response. I have called them 3 times to resolve this issue with no luck.
Their response is that my debit order returned unpaid, I advised I was aware and made an arrangement to pay via EFT the payment was made but they can't find the payment. I have since sent the proof of payment but I don't think their client is priority for them.
I really don't see the benefit of have a broker if they do nothing.
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Aon South Africa Pty Ltd's replyOfficial
29 Jan 2020, 10:01Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply29 Jan 2020, 10:01
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.