REALLY DISAPPOINTED WITH AON AFTER MORE THAN 2 DECADES OF BEING A LOYAL CLIENT

I informed AON Durban on Friday, May 27, 2022 3:25 PM that I will be moving my Insurance Portfolio to FNB after more than 2 decades. I asked them to process a refund for the premium collection of 01 June 2022 as it was too late to stop it. I was told by Alvida Trytsman that this would be sorted out. It is now the 09 June 2022 and I have not been refunded. AON is busy collecting interest on my premium instead of expediting the refund. I cannot believe a simple refund can take this long. I am really disappointed with AON, whom I had once respected for great service. I must say since the Covid-19 pandemic they certainly have dropped the ball and I have no regrets moving my business to FNB. I would like AON to pay my money TODAY, failing which I will consider my next steps.