poorest service ever

I have a phone that is insured with c-sure. It got ****** 3 months ago. After numerous calls from my cellphone that amounts to almost 2 hours i eventually got the claim approved on the 16th of march and was told that i will be contacted by cell c in cape gate within 5-8 days. I went there this morning to enquire about the phone and was told it is not there. I phoned c sure yet again and was told they had a mix up and the phone was sent back to them. They will resend it and it will be taking yet another 5 to 8 days. This is really the poorest service ever received. I cannot complain about the service because there is none