Poor/delayed Sevice

I had a accident where another driver skipped the stop street & drove straight in front on my car - I had total right of way and managed to swerve to the left, minimizing the damage caused by the drivers carelessness.<br> <br> This driver is with AON Insurance - after being told I was at fault I explained what had happened, I was then told should I claim from them it would only be a 60/40, 70/30 or if I am lucky a 80/20 payout on damages & It would be better to claim through my insurance and the legal team could sort out the \excess"- IT WAS NOT EVEN MY FAULT why should I loose my no-claim bonus and pay excess....?<br> <br> I decided that I was not going to do this & my husband informed that they would require 3 quotes - these quotes were all submitted yesterday - after having no response from AON (YET AGAIN) we had to chase them up with calls to JHB<br> <br> Now I get told that they will need to send out their own assessor to evaluate the damages to the car & the payout for repairs could take up to a month ***? - they should have done this weeks ago"