Poor customer service. These people will do everything they can to discourage you from proceeding with your claim.

I have a thrid party claim with them and they are saying I should get quotations for of which every panel beater I have been to is charging me about R400 for a quotation so thats R1200 of which I will not be refunded. They refuse to send their assesor to come and assess the car at their cost. Their assesor will only come in once I have paid for and submitted the quote to either approve or disapprove the quotation.

Now my question is if the assesor rejects the quotations, so what happens then?? Do I now have to get new quotations? Then he syas no, we will see when we get there. I honestly feel like this company is just trying to find a way to discourage third party claims as one might now have to end up paying so much money just for quotes. If their assesor has the final say, why not just have them asses the car in the forst place and save me from spending money which I don't have and will not be reimbursed? The sad part is that the agent even laughs at me as I explain my concerns and goes on to tell me that it is what it is.