PI insurance - Zero service delivery and 100% promise by AON

I contact AON on Wednesday looking for urgent PI insurance that I required for a application due by end of business day.

I communicated with Patrick Radiopane. Per his recommendation and guidance I completed the online application and received confirmation as per the below.

Patrick assured me that it will take 30 minutes to receive the quote. I called Wednesday afternoon and found he had gone home, I called yesterday morning and he was on a call, I called at 1pm and he was on lunch, I called at 3pm and he had gone home.

No one since has been able to assist, I have spoken to Sanele Mahlaba who has said he doesn’t know how to access my application, and that only Patrick can assist but he is at home.

He assured me that I will receive it yesterday at 6am. I stressed that my application that i was doing required PI for was due Wednesday and extended to end of business day yesterday/first thing this morning.

As i write this, i still have not received the PI quote. I have also not received any guidance from AON as to next steps. i have never seen such lack of professionalism and blatant disregard for ones deadlines which were not challenged. i also fail to understand why my application for PI insurance rest solely in the hands of 1 person.

please can i be directly to the correct complaints and resolutions department.