1 reviews | Active since Jul 2018
Pathetic Service from AON Insurance!!
Our truck had an accident in March 2018 at the quarry and had to be repaired. It was taken to an AON approved repairer but to date the vehicle has not even begun to be fixed! AON staff and their assessor are not helpful at all...they either do not take our calls or tell us they do not know what is happening! I escalated the query to Head Office in the first week of July 2018 but the service was no different. I got referred to the Client Relation Manager who took up my case and then kept stalling me for over a week by saying he was waiting for a report in writing by the assessor. Thereafter I received no response to calls or emails. As it stands after 4 months our truck is still standing unrepaired and I have no idea how to proceed. We may lose our contract due to the truck not being at work for so long!! The service from AON has been pathetic to say the least!!
Good Day
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Good Day
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.