Pathetic service and rude behavior - You rather be without insurance

I had my car battery flat and called them for assistance. They arranged it and after which they called saying that the system doesn't show roadside assistance and at the same time they are saying it could be the system issue as it generally says it's not opted for. So they can only fix this on Monday as the broker that arranged the insurance is not reachable in the weekend. Now I must pay 650 upfront if need help. And that too was rudely explained.

Over and above this issue I have been requesting the broker to arrange for fitment for tracking device and they never came. I called them number of times and once it was arranged with the company but still I waited and the company never sent the technician to install the trackers. So I am really not sure if they will stand by their trems during the tough time when you need them most. I think it's time I must move on from AON.