RK
Rozelle K
1 reviews | Active since Mar 2019
01 Mar 2019, 09:34
No response from AON regarding COJ liability claim.
On the 12th of February my COJ claim regarding a power search at my house was referred to Aon after lodging the claim in October 2018. I was informed to wait 7 working days and then contact Johline Gurriah at Aon who is handling all COJ claims. I have send numerous e mails all went unanswered. I informed her that my house is now sold and I need to resolve the matter before I move out however all has fallen on deaf ears. No response to any e mails and phone calls . All I want to know is what is the status of my claim. The ombudsman also referred me to Aon, it seems they don't answer to anyone.
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Replies (2)RK
Rozelle K's updateReviewer Update
01 Mar 2019, 09:40* power surge
RK
Rozelle K's update01 Mar 2019, 09:40
Reviewer Update
* power surge
Aon South Africa Pty Ltd's replyOfficial
01 Mar 2019, 12:47Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Kind regards,
Aon South Africa (Pty) Ltd.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Kind regards,
Aon South Africa (Pty) Ltd.
Aon South Africa Pty Ltd's reply01 Mar 2019, 12:47
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Kind regards,
Aon South Africa (Pty) Ltd.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Kind regards,
Aon South Africa (Pty) Ltd.