DM
Dion M
1 reviews | Active since Mar 2015
11 Feb 2016, 15:25
No refund of Premium
I cancelled my insurance as at the end of January. Was assured that although my premium would go off on the 1st Feb that it would be refunded within 7 working days. It is now the 11th Feb. After emailing and speaking to the client service consultant I have still not received any feedback. This is extremely unprofessional and frustrating and goes against the principles of Treating Customers Fairly.
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Aon South Africa Pty Ltd's replyOfficial
11 Feb 2016, 17:20Hello Dion.M32,
We acknowledge receipt of your complaint. We are investigating the merits and circumstances of your complaint and will provide you with our response within a reasonable period of time.
Kind regards,
Aon
We acknowledge receipt of your complaint. We are investigating the merits and circumstances of your complaint and will provide you with our response within a reasonable period of time.
Kind regards,
Aon
Aon South Africa Pty Ltd's reply11 Feb 2016, 17:20
Official
Hello Dion.M32,
We acknowledge receipt of your complaint. We are investigating the merits and circumstances of your complaint and will provide you with our response within a reasonable period of time.
Kind regards,
Aon
We acknowledge receipt of your complaint. We are investigating the merits and circumstances of your complaint and will provide you with our response within a reasonable period of time.
Kind regards,
Aon