No feedback on claim.

I lodged two claims on 16 June & 26 June with the JRA. I received confirmation on 30 June from JRA that both claims was received for the same incident. AON is the insurance company that deals with JRA's claims. Refilwe sent me a email on 13 July advising me of my claim number with AON. As per JRA the entire process (including AON's process) should take 30 days from date that the confirmation was received from JRA (30 June). It has almost been 30 working days now. I have sent 5 emails to both Refilwe & the JRA requesting what is happening with my claim. Not on one occasion has anybody responded to my request.<br> I had to use funds from my monthly vehicle premium to cover the costs for the repairs. My vehicle is now behind in payment and I have received a demand to pay the arrears. The damage to my vehicle was not caused by myself or any other party involved but by the poor situation that our roads are kept in.<br> I do not understand why it should take so long to finalise such a small claim. I am extremely frustrated with the whole situation and would appreciate feedback and confirmation as to when this claim will be resolved.