No Feedback for ages - can't even rate the service

Aon had been notified of my claim (***) as per the letter i received from JRA on the 09/03/2015.<br> The letter states that i should expect response from AON 20 working days after the letter date. I have received no response to date and i followed up with Ms Refilwe Seefane by email on 30/04/2015 -no response. I then call AON today to find she is not at her desk and cannot be assisted by anyone else. what the hell is going on?<br> <br> This service surely cannot be accepted from a service provider such as AON! <br>