NO CLIENT SERVICE
I had to replace my glasses and paid cash for it on my first visit. I requested the optometrist to provide me with the detailed invoice and they said I do not need to worry as they will submit it to the medical aid even though I already paid for everything. In the meantime, I've submitted the proof of payment to Bestmed to get the refund of the amount which is covered ito my cover. They actually went ahead and paid the optometrist again. I send all the information to them and they requested me to get the detailed statement from the Optometrist. Keeping in mind that it is already in their possession and I've also forwarded them the proof of payment. We are now going into the 2nd month whilst this is not sorted. I've also contacted the optometrist, Yurisha Naidoo Optometrist to refund the money to me - promises but nothing gets done. I've also escalated this to our Medical Aid broker, AON - also, nothing gets done. Next steps will be Ombudsman if I do not receive an acceptable response today.
