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Khanya M

1 reviews | Active since Jun 2016

08 Jan 2025, 11:42

Never collaborate with AON unless you hate you employees

This is the 8th day of the month i have no medical aid, because when i decided to change my medical aid i sent an e mail to our inhouse agent Nontu Msomi from AON to book a consultation that was November till this day there was not response, early December our HR was helpful enough to sent the relevant application forms, then a Ntokozo from AON send me a broker appointment form to appoint them as brokers "in order to facilitate, till this day the desired medical aid doesn't have the forms, then Karabo send me another form to " appoint them as broker" till today i am uncovered, this shows the level of laziness and incompetency no client has to be subjected to, if it was one person maybe the company might have hope. Any employer who is considering a collaboration with AON must really hate their employees, the agents do not give a damn with the reputation and sustainability of the company

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Replies (1)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply08 Jan 2025, 12:20
Official
 Good day Khanya,  We acknowledge receipt of your complaint.  We regard this matter in the most serious light and please know that it is receiving our urgent attention.  You will be contacted shortly to resolve this complaint.  Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof.  For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker :  Details of the FAIS Ombudsman are as follows:    | Physical Address: Postal address:        Tel:        Fax:          Email:            Web:            | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** ***   www.faisombud.co.za   For complaints which relate to the “Insurance Product”  Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows:    | Address:                       Tel:                 Email:             Web:              | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za For complaints which relate to a “Medical Scheme”:  Details for the Council of Medical Schemes are as follows:  Tel:                                                                   *** Email:                                                               *** Website:                                                           www.medicalschemes.co.za  We have cc’d the relevant contact personnel who will investigate the complaint further.  Kindly contact us with any further queries.  Kind regards, Aon Operations Compliance Team