SM
Shevon M
1 reviews | Active since Jan 2024
11 Nov 2024, 14:41
Medical aid billing issue
Absolutely poor service. I have been given the run around for the last 2 weeks calling the call center chatting to all the agents and getting no where for one simple instruction! I get passed on from consultant to consultant they all promise that they will provide feedback back give the same scripted response I have used over R200 in airtime and the issue hasn’t been resolved. The medical billing department really sucks! It’s sad that one has to do more work than the actual people employed to do so on behalf of the client
Helpful (0)
Replies (1)0
Replies (1)
Aon South Africa Pty Ltd's replyOfficial
11 Nov 2024, 14:48 Good day Shevon, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker :
For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Operations Compliance Team
For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Operations Compliance Team
Aon South Africa Pty Ltd's reply11 Nov 2024, 14:48
Official
Good day Shevon, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker :
For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Operations Compliance Team
For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Operations Compliance Team