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Irfaan A

1 reviews | Active since Mar 2025

10 Mar 2025, 09:26

Mall of Africa / Aon insurance

Absolutely terrible experience I had a incident on the 31/10/2024 with one off the clients which is mall of Africa when I was driving out from the parking lot and the spike strips and the boom gate went faulty and caught the exhaust system on my opel corsa saden and they have pushed me from pillar to post to get the matter sorted out now it's the 10/03/2025 and the matter has still not been resolved I have sent Marlene from Aon emails and calls with no response I have proof that the vehicle was in good health before the incident via a AA dekra report staying there was no issues with the exhaust system on my opel I have submitted a statement of the events off that morning and sent it to mall of africa and aon insurance and still waiting on a outcome I'm really discussed with the way things are being handled and no feedback from these people

Claim number

Opel Corsa- ATTACQ - AON CLAIM NO- AON*** - AIG CLAIM NO- ***ZA

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Replies (1)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply10 Mar 2025, 10:39
Official
 
Good day, 
 
We acknowledge receipt of your complaint. 
 
We regard this matter in the most serious light and please know that it is receiving our urgent attention. 
 
You will be contacted shortly to resolve this complaint. 
 
Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. 
 
For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : 
 
Details of the FAIS Ombudsman are as follows: 
 
  | Physical Address: Postal address:        Tel:        Fax:          Email:            Web:            | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** ***   www.faisombud.co.za  
 
For complaints which relate to the “Insurance Product” 
 
Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: 
 
  | Address:                       Tel:                 Email:             Web:              | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za
 
For complaints which relate to a “Medical Scheme”: 
 
Details for the Council of Medical Schemes are as follows: 
 
Tel:                                                                                *** 
Email:                                                                           *** 
Website:                                                                      www.medicalschemes.co.za 
 
We have cc’d the relevant contact personnel who will investigate the complaint further. 
 
Kindly contact us with any further queries.