longer than 7 week turnaround... still waiting

After being in an accident in Mid March with a truck from Lonhro Logistic when the driver failed to look when he changed lanes and subsequently hit my car, they appointed AON as their claims negotiator to settle the case. Lonhro was willing to assist as they admitted that they were at fault. Only problem is, the claims negotiator called me 7 weeks ago from an withheld number and said he would send details the same day. This mail was only sent to my inbox the next week. What has happened in the meanwhile is basically such a waste - I had to find out who their insurer is, and what docs are required in order to submit a claim. I jumped through hoops for the past 12 weeks and eventually Hollard provided a settlement today. Its a mere 41% of the average quotes I obtained from independent panelbeaters, but they say its more than enough? You can read on Hollard as well in the next complaint but back to Sipho. He has barely communicated with me, did not return any calls or emails. He keeps pointing to Lonhro who took their time to get it to AON, and in my eyes have done a **** poor job at actually negotiating anything. His title should perhaps change from claims negotiator...