Insurance claim on moving household items

We recently moved overseas and used Biddulphs as our moving company for the items we wanted shipped. We opted for insurance through Biddulphs and this then was done through their insurance company which is AON. When our container arrived, we went through the items and realised that some items had been ****** when the container was packed. We made a note of all items ****** and damaged and notified the insurance. When we notesd down prices for items that were sent, we grouped some items for insurance such as 6 pairs of shoes etc. Of course the more expensive shoes were ****** and now AON is applying an average amount to the shoes and not the actually value, eventhough the value is within the total value of the shoes. Some shoes are more expensive than others. It is completely unrealistic for the insurer to assume that we would be able to note down a price for all clothing items and all kitchen items individually. Now apparently we can only get an average amount for the shoes that were ****** based on the grouped amount we gave. This is exactly what you expect from an insurance company that tries to get out of paying out an insurance claim. This is pathetic service and I will not recommend any of my family and friends to ever use Aon or for that matter Biddulphs as they partner with them.