Increased Premium

Hi<br> <br> I would like to bring it to your attention that my insurance premium has been increased without my knowledge. I did call in sometime last week to query, I spoke to Cav and he advised me that he will get back to me. I'm still waiting to hear from someone, is this the professional service your company offers? I have a cheaper quotation from an alternative insurance company, if there's no resolution to my query then I will be forced to cancel my policy with your company.<br> <br> Thank you