1 reviews | Active since Jan 2021
*********** service
I was recently appointed the services of AON consultant Yunus Aniff Healthcare consultant BR27910 to assist with transferring my medical aid into my private capacity as I had changed jobs at the end of December 2020. I sent Yunus all my forms 14 Dec. on 15 Dec, I received an email confirming withdrawal of my membership from Bafana, (***). On 13 January I reached out to both Yunus and Bafana asking why my medical aid has been cancelled and not transferred into my own capacity. After contacting Yunus via he's cellphone, I eventually got hold of him and resent my forms to him. I have been following up with him everyday since 13 January to feedback on the reactivation of my medical aid. To date i have received no feedback, only that my application was at the medical aid for urgent solution. I am sure you can understand that it is detrimental to not be with medical aid in this country. This is purely as a result of dropping the ball with my original instructions given. You as AON are playing with my health care, I find it totally unacceptable to be given this service. Should I not receive feedback that my medical aid has been reactived by cob today, I will be going to your CEO Terrence Williams . I look forward to receiving some urgent feedback
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.