*********** consultant

Took out a celllfone insurance with this company in 2012 and did not claim for almost 2 years for my blackberry 9380 ,i put in a claim last yaer with the assistant of a consultant from edgars jabulani mall ,the claim was processed issued with a replacement device which i took it back in march this year because i was not happy with its functionality ,but the company send me back the very same device of which i could see that no work has been carried out on it ,the device did not close properly it had scratches ,the IME no sticker at the back is peeling off and they expect me to pay other access money for such a fone hell no ,lastly yesterday i went back to edgars to make a follow up on the device and the manager put a call through to the company and a lady called Gugu told him the device Is A BER and i should be given a new device ,ten minutes later she came back to say its a mistake thedevice should be send back to them ,which i find to be totally unacceptable towards me because its almost 3 months now ,i want my fone simple as that!<br> <br> Mothiba MJ