Incensed Claimant

In June 2015 I hit a pothole and my car tyres and rims were damages. I lodged a claim with JRA and on 16 November 2015 they advised me that the matter is being dealt with by AON and Refilwe Seefane is handling my claim.<br> It took several calls and e-mails before Ms Seefane could revert to me.<br> On 2nd December she eventually sent me an e-mail apologising for the delay and advised that she has appointed an assessor to conduct a desktop assessment to verify the quantum.<br> On 7th December I hand-delivered a Letter of Demand to AON. As expected, Ms Seefane never responded..<br> On 14 Dec, I called and I was advised by Daphney that they have received the assessor's response and said Ms Seefane will revert to me. <br> On 17 December, I contacted Aon's clients' service dept. I spoke to a gentleman who advised me to send a formal letter of complaint. I did so on the same day and e-mailed it to: [Email Removed] To date, no response has been forthcoming.<br> Quite clearly, AON has no interest in customer service excellence. Their nonchalant, apathetic attitude towards clients is quite scary. I'm out of my depth!