Inadequate broker service

<p>To whom it may concern.</p> <p> </p> <p>It is with regret that I have to take this step by involving this site with this matter regarding the Aon company's service not delivered adequately.</p> <p> </p> <p>Shade Maphanga is the broker appointed to me by the Aon company. When I had an incident, I contacted him via email to start with the claim process and he indicated that I should lodge a claim directly with Auto and General Insurance. During this painful and traumatizing period, I dealt directly with my insurer only. My broker did not inquire or follow up with my claim process. He did not handle any paper work or even guided or assisted with the process. I am very disappointed with his service.</p> <p> </p> <p>I have emailed him for an explanation and the necessary compensation. His reply was to blame the insurer. I am displeased with his service as my broker and he is a representative from th Aon company, not the insurer. He also takes a long time to respond back to me and has currently "ignored" my latest email.</p> <p> </p> <p>My policy has arrived for its' annual review from Auto and General, however I have not heard from Shade to review or confirm that everything on the policy is the same. What is his purpose as my broker?</p> <p> </p> <p>Please may you resolve this matter satisfactorily.</p> <p><br />Regards,</p> <p>once19</p> <p> </p>