Horrible, disgusting service

Ive been with Aon for the last 5years an what has become of the Newcastle office is very dissappointing. About two weeks ago I tried to get hold of someone in the claims department since we had a big storm over that weekend. When I phoned in, the Claims person Charnelle Graybwas not in, Branch Manager was not in an was told that "unfortunatley no one can assist me" How disgusting. Two days later again I phoned in an was told that STILL there's no claims person. I must send her an email. The Newcastle branch has turned into a big joke, there is hardly ever anybody at the office, if they are at the office they are too busy. You leave a message, no one ever phones you back, you phone in the Branch Manager is answering the switch board. Clients service is unkown, no one is hardly available, underwitting is a big joke. So while the whole office is busy being unavailable let me take my policy elsewhere where staff knows client service. This is a very small town an Im sure im not the only client who has experienced disgusting service where a typical windscreen claim cannot be authoried within 24hours. Fairwell non service providers