Does Aon not service clients over holiday periods?

I have lodged a claim against my household contents recently - ***. The service I am receiving is absolutely terrible, there seems to be no traction from the side of Aon. I call the call center and they cannot put me through to claims agents and they do not know if any managers are in so cannot escalate the problem internally.<br> <br> I understand that staff want to take leave over the festive period, but as a customer whom pays for your services I do not expect this leave to be granted at my expense where I am left living a lower quality of life because Aon staff are on holiday and cant process my claim efficiently.<br> <br> If Aon cannot support their clients over holiday periods then customers should be notified so that we can move to companies which support the clients all year round.