1 reviews | Active since Oct 2019
Disappointed and frustrated with AON and Santam
What a pathetic yet disappointing service we are experiencing from both Aon and Santam.
We have logged in our claim 14 October 2022 as our trailer was damaged by TLB at the mines. No feedback was given to us as business , mind you this is the source of my income. When I don't work, I don't make any money to look after myself , my business and my employees. I have called my insurance and send many emails to them seeking feedback , doing follow up.
It saddens me to report that it is now over a month later and my trailer is still not touched or fixed by the insurance that I pay religiously. I wonder if this horrible experience has anything to do with the fact that I am black business woman.
My insurance company even refused to rent a trailer for me to use whilst they fix mine. They just ignored all my mails.
Disappointed and drained financially 😪
Sad Meriam Manamela
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.