SG
SEan G
1 reviews | Active since Nov 2018
16 Jul 2020, 17:36
confused staff and claims procedure
Absolute terrible service. Log a burst geyser claim at 9am only to be told that my policy has been cancelled. I request a recon which is sent at 12:30. I do my own recon and send it back at 2:30. The manager call back to say my recon was correct and policy should not be cancelled. Call out logged by this manager, at 3pm someone calls to say a plumber will be in contact shortly. at 5pm i call client care and get told by 3 different consultants that there has been no call logged yet at 4:30 I get an email saying the call has been escalated...rather go directly thrugh Santam and not through this useless brokerage
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Aon South Africa Pty Ltd's replyOfficial
27 Jul 2020, 18:03Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply27 Jul 2020, 18:03
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.