TK
Tasneem K
1 reviews | Active since Apr 2023
26 Apr 2023, 13:38
COMPLAINT
SERVICE COMPLAINT - The service that I have received from Aon as a paying customer of a broker fee is disgusting. I have been trying to request a discount as well as cancellation on my policy for more than 2 weeks. Every time I call I am told to leave my details and I will receive a call back. I am yet after 2 weeks to receive a call. I have spoken to many different people namely, Suraya, Nombuyo, Nosipho, Gugu, Victor . And I am yet to have someone give me a call back . Finally spoke to a Manager Lushan Iyer who was able to diffuse the situation and support me on all my grievances.
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Aon South Africa Pty Ltd's replyOfficial
10 May 2023, 19:04Dear Complainant We regret to hear about the unfortunate experience you have had and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply10 May 2023, 19:04
Official
Dear Complainant We regret to hear about the unfortunate experience you have had and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.